Absolutely. We offer tours Monday to Friday between 9:30am-11am and 1:30pm-4pm by appointment only.For the safety of all our guests, we cannot allow your dog to interact with other doggy-guests until completing our assessment process on their first day.
For safety reasons, every dog must first complete an initial consultation and temperament evaluation process before we accept them into daycare or overnight stays.
Yes! We don’t evaluate dogs based on breed, but rather on temperament. All dogs must pass an evaluation prior to enjoying group play.
First, we slowly introduce the new dog to the other dogs in daycare. After the initial introduction, the new dog will be brought into the play group that is most suited for his or her size and temperament. During this period we will be monitoring for fear or aggressive behaviour.
The initial consultation process is for your protection as well as for the protection of the staff and other dogs at the Petopia. Our screening process helps to determine if your dog is a good fit for our environment.
If your pet does not enjoy the company of other dogs or tends to snap at strangers, he or she is probably not right for dog daycare. There are lots of reasons or behaviours that would make your dog a poor match for a social environment with other dogs and people. However, some of those reasons or behaviors may only be temporary and we may be able to find solutions. Remember, we love dogs and want them to be happy and enjoy their time at Petopia. As long as safety is not jeopardized, we’ll work with you to accept your dog. We would recommend additional visits for your pooch to see if they get more comfortable with time and exposure, which working with our experienced and caring staff.
There are many different types of kennels out there, but in a “traditional”, your dog is usually left in a cage most of the day that is not very big in size. He or she may be let out briefly or placed in an outdoor run a couple of times a day. The dogs usually do not interact with other dogs. Some kennels will offer 15-minute play times with a staff member for an extra charge.
Yes, we do require reservations for both daycare and boarding services so we can determine how many dogs to expect and the appropriate staffing levels each day. Overnight stay reservations should be made at least a few weeks in advance. Please be aware that during peak holiday periods, we get really busy and boarding spaces can fill up months in advance. Daycare reservations should be made at least one day in advance.
We require 48 hours cancellation notice for boarding reservations. Cancellations made less than 48 hours from the stay date may be subject to a cancellation fee.
Doggy day care gives pups a place to play and learn in a safe environment, with the socialization, mental stimulation, and physical exercise their minds and bodies need. They get social skills, human attention, and you get a break.
Dogs may attend daycare any number of days during the week. We recommend that you keep to the same schedule as dogs are creatures of habit. When the dogs enter daycare, they go through a routine of establishing their ‘pack.’ The fewer changes to the pack, the sooner they can get to playing with less anxiety. When dogs are bumped from one pack to another, they may experience more anxiety at returning to daycare than other dogs.
Not everyone has the privilege of being a stay-at-home doggie parent. Puppies between the ages of 8-16 weeks can join in the fun at Petopia’s puppy daycare program as long as they have their first set of vaccinations, as well as the Bordetella vaccine or nasal spray and also flea prevention from May to November.
Not only is it safe, many veterinarians are now offering new puppy owners puppy socialization classes in their hospitals or nearby training facilities in conjunction with trainers and behaviourists because they want socialization and training to be very important parts of a wellness plan for every puppy.
The dogs are constantly supervised by a 1 to 10-15 employee/dog ratio. Inappropriate play is stopped and good behaviour is rewarded. The staff keeps the dogs safe, clean and well cared for.
When puppies begin to produce sex hormones, it can lead to unwelcome behaviors. It can also cause other dogs to behave differently toward that dog than they normally would. In order to prevent behavioral issues on both sides, and since this is the average age where problems begin to arise, all dogs must be altered by 9 months at the latest.
Yes, if your best friend is used to having lunch at home, we would be more than happy to maintain that routine. Please package the meal in a zip-lock bag or container with their name on it. Dogs are fed their lunch or snack around 11am. This gives them a chance to unwind and relax before going out for more fun and play.
Yes, we have 2 separate playrooms to accommodate dogs of different size, temperaments and play styles. Overall, we find that activity level and temperament to be better predictors of behavior than size. For example, a older shy lab may do better with smaller friends or a very active terrier may be better suited to romp with the bigger dogs!
Unlike other daycares that only have an indoor space, Petopia has a large 6000sq ft fully fenced in dog park where your canine companion is given leash-free play time at regular intervals. Because the dogs are out playing all day, there is no need to walk them for exercise purposes. Moreover, they may relieve themselves outdoors at our dog park as well.
Our staff closely monitors all play activity between dogs and use preventative measures so that rough play does not escalate into fights. We use our voices, body blocks, or spray bottles (filled with water) to separate dogs who are playing too rough. We also use on-leash time and time-outs, and will pull one or more dogs from play group until everyone has settled down.
We place a heavy emphasis on prevention. Our staff is constantly watching for signs of potential fights and dogs are separated or redirected before anything escalates. If a dog exhibits unacceptable behaviour, the dog is given a timeout and the owner is informed.
Because the dogs are playing with other dogs, we often see minor injuries such as ripped toenails or scratches. We clean and treat these injuries in-house, and alert you at pick-up time. If your dog suffers a major injury, we will take whatever steps are necessary to make sure he or she is properly treated. We’ll call you first to let you know, and to take any specific instructions from you. If the dog needs emergency care, we will transport the dog to the nearest veterinary clinic.
Early drop offs allow guests to meet and spend time with the other dogs and employees who will be spending the night with them. It also allows for a proper wind-down which means less disruptions.
Yes, there is always a qualified staff member on the premises to attend to your dog’s needs 24 hours a day. For the safety and well-being of your fur baby, we keep a watchful eye throughout the night in case of any emergencies.
If your pet is sick or in need of specialized medical care, then perhaps your vet would be the better choice. But if your dog is healthy, why board in a hospital environment where your dog will get limited exercise and be stuck in a cage all day? At Petopia, your fur baby will get to play and interact with other dogs and people throughout their stay. This mental and physical stimulation is far better than the stress most dogs experience at the vets or traditional kennel.
You will need to bring enough food for the length of your dog’s stay – it is less stressful on your dog if their regular diet is maintained. If you do forget to bring your food, we will happily serve them food available from our retail store. You can also bring any special treats that you would like us to give to your dog. You do not need to bring bowls as we provide easy to clean feeding bowls for all the dogs. We do not accept any toys or bedding.
Please bring your dog’s meals in pre-portioned containers of your choosing so that we can quickly determine at check in that your pup has enough food for their entire stay based on your feeding instructions.
Absolutely – as long as you provide us with portioned meals and instructions for each day, we would be more than happy to provide your fur baby with their raw diet. If you feed raw but do not want to prepare it, we also have Mountain Dog Food raw food that we can give your pup at an additional charge.
Playing hard all day is just as strenuous as working out. Even though water is available, some dogs will often forget to drink amidst all the fun. Upon getting home, let them drink a reasonable portion, then allow them to settle and regain their regular drinking habits.
Dogs get tons of playtime at Petopia. When this is combined with a new environment, it makes sense that your pup’s tuckered out at the end of the day. Not to worry, we do have a scheduled nap time so that the dogs can unwind and relax, which prevents them from being over stimulated.
If your dog has diarrhea when he/she first returns home, this could be due to the flood of emotions they’re feeling. If he/she has diarrhea and isn’t drinking, see your vet immediately. Fast your dog for 12 hours and if it persists for more than two days contact your veterinarian. If there is blood also contact your veterinarian, these could be signs of a different issue.
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Play any day of the week, with 1 free overnight, 1 free bath & nail trim and also 15% off additional boarding stays. All for only $580 a month!
You get unlimited daycare and overnight stays any day of the week for 30 days, 1 FREE bath and nail trim, with no holiday surcharge or late pick-up fees until 9pm!