FAQ

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We know that everyone has questions, so to save you and us some time; Petopia has put together a list of common questions about our company and services. If you don’t find what you’re looking for below, feel free to contact us and we’ll be happy to address your concerns.

    Dog Walking & Pet Sitting

  1. How do I sign up for Petopia’s services?
  2. What does the initial consultation entail?
  3. Is the information I provide Petopia kept confidential?
  4. How does Petopia get access to my home?
  5. Are you insured and bonded?
  6. Do you offer any sort of satisfaction guarantee?
  7. What kind of animals do you care for?
  8. Do I need to bring for proof of vaccinations?
  9. Do you administer medication to pets?
  10. Do you often have altercations between dogs during walks?
  11. What is your policy in extreme weather conditions?
  12. How far in advance do I need to book Petopia services?
  13. What happens if I need to cancel or reschedule?
  14. How can I make schedule changes?
  15. What if my property or pet is damaged while I am gone?
  16. Once I’ve used your pet care service and have filled out all the paperwork can I just email you or call you to arrange future visits?
  17. What happens if I will be delayed in returning home from my business trip or vacation?
  18. Why do I have to call Petopia when I return home?
  19. I have a family member that lives close by and will also visit. Is that okay?
  20. What happens if my pet gets sick?

  21. Daycare & Overnight Stays

  22. What is dog daycare?
  23. What do the dogs do all day?
  24. How many times do you walk the dogs per day?
  25. At what age do you accept puppies into daycare?
  26. Is puppy daycare safe for my young puppy?
  27. Can any dog come in for dog daycare or boarding?
  28. What does the temperament evaluation process consist of?
  29. Can I come for a tour of your facility?
  30. Why do you require that my dog be spayed or neutered?
  31. What vaccinations do you require for daycare or boarding?
  32. Can I afford dog daycare?
  33. How often should my dog attend daycare?
  34. Are there separate groups for small and large dogs?
  35. Are the dogs left alone when playing?
  36. Can I bring lunch for my dog?
  37. How do you handle dogs that are playing too rough?
  38. What about dog fights?
  39. Will my dog get hurt in daycare?
  40. What about water?
  41. What is Canine Cough?
  42. Why is my dog tired when he or she comes home?
  43. Why is my dog thirsty when he or she comes home?
  44. What makes Petopia different than a traditional kennel?
  45. Would my dog be better off boarding at my vet’s office?
  46. How do you justify your prices?
  47. Where do the dogs sleep?
  48. Does a staff member stay during the night?
  49. What do I need to bring when my dog is staying overnight?
  50. Can you feed my dog a raw diet?
  51. Can you provide my dog his/her medications?
  52. My dog is crate trained and enjoys sleeping in his crate; can I bring his crate for overnight boarding?
  53. Can I bring in my dog’s favorite toy while she stays at Petopia?
  54. Will my dog get dirty?
  55. Can I call to check on my dog while he or she is boarding at Petopia?
  56. How far in advance do I have to make a reservation?
  57. Do I need to make a reservation?
  58. What is your cancellation policy?

    Dog Walking and Pet Sitting

  1. How do I sign up for Petopia’s services?
    To sign up for any of Petopia services, you can either register online (internal link to Getting Started section > New Client Form) or you can simply email us at info@petopia.ca or give us a call at 416-429-7387. Please fill out all necessary information on the New Client Form about you and your pet(s), and we will call you within 24 hours to schedule an initial consultation.
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  3. What does the initial consultation entail?
    When you sign up with Petopia for dog walking and pet sitting services, we will visit your home for a free initial consultation to meet your four-legged babies, become familiar with your home/routine, and discuss all pertinent information about you and your pet’s needs. This also gives you the opportunity to see if you and your pet are comfortable with us. We ask that you fill out all the necessary paperwork (internal link to Getting Started section > Downloadable forms) prior to the initial consultation. Consultation visits usually take place 1-2 weeks before service is to begin. This process usually takes half an hour or so, depending on your specific needs and requests. There is no fee required for the initial consultation.
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  5. Is the information I provide Petopia kept confidential?
    Yes! We do not disclose client information of any kind to third parties. All client information is protected by Petopia and accessed/utilized only in such a manner as to be able to fulfill our assignment obligations.
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  7. How does Petopia get access to my home?

    We will need two copies of all keys required to access your home and pet(s), which should be given to us during the initial consultation. In order to provide and accommodate last-minute needs, as well as to avoid key pick-up and return charges, we recommend that you allow Petopia to keep your keys on file at no extra charge. Keys are stored in a locked key box, with coded labels to ensure your security and safety. In other words, your name and address is not physically attached to the keys. Only a limited number of individuals will have access to the locked key box. Please be reminded that Petopia is fully insured and bonded. If you wish to have your keys picked up or dropped off there is a $10 fee for each service. You are always welcome to bring your keys to our daycare facility and pick them up after the end of your service.
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  9. Are you insured and bonded?
    Yes, Petopia is insured and boned for your safety and peace of mind, as well as our own. Our insurance is specifically designed for the pet care service industry. The purpose of a bond is to protect us, as well as you and your animal companions.
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  11. Do you offer any sort of satisfaction guarantee?
    You want to know that your pet will be cared for just the way you specify. And we will guarantee it every time! If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns and provide your next visit for free. We believe in building lasting client relationships and so our service is only complete when you and your four-legged friends are fully satisfied.
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  13. What kind of animals do you care for?
    Petopia accepts animal companions regardless of species, breed, or size. This includes dogs, cats, ferrets, rabbits, lizards, fish, birds and guinea pigs. Please feel free to inquire about how we can accommodate your special needs animals as well. We care for most animals, as long as they do not pose a danger to us. However, we do not care for any animals with a history of biting, fighting or attacking other animals or people.
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  15. Do I need to bring for proof of vaccinations?
    You need to provide written proof from your veterinarian that your dog’s Rabies, Distemper, and Bordetella vaccinations are current. We will also accept a three year Rabies vaccine and titer testing. We also strongly suggest that you have your dog on a flea and heartworm prevention program from April to October each year.
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  17. Do you administer medication to pets?
    Petopia will administer medication while we care for your pet (pills, ointments, or drops) at an additional charge. However, we will not administer medication to any animal that poses a danger to the staff.
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  19. Do you often have altercations between dogs during group walks?
    Since all of the dogs at Petopia are temper tested, we do not have many altercations between our dogs. As well, we try to group together dogs that are similar in size, activity level and age to ensure that everyone gets along during the walks. Unfortunately, neither measure is foolproof against a possible confrontation. Like any romp in the park, your four-legged friend may experience some cuts or scratches. However, Petopia does not tolerate any bullying from dogs or excessive rough play and we will do everything possible to keep your dogs safe.
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  21. What is your policy in extreme weather conditions?
    If extreme weather and road conditions compromise your animal companion’s safety, as well as our own, we may cancel services. In the unlikely event that we need to cancel due to extreme weather, we will contact you and/or your emergency contact immediately, in order to arrange coverage.
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  23. How far in advance do I need to book Petopia services?
    Obviously the more notice we have the better. For pet sitting services, holiday periods (March break, long weekends, summer, Christmas) can sometimes book up months in advance so we do advise clients to reserve their space as soon as you know your traveling plans. Two weeks in advance for other times of the year is usually sufficient.

    For dog walking services, we recommend new or occasional clients to make reservations at least 1-2 weeks in advance. We do understand that emergencies do arise, so please give us a call and we will do our best to accommodate you.

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  25. What happens if I need to cancel or reschedule?
    For pet sitting services, cancellations may be made up to 3 days in advance without a penalty. After that period, a cancellation fee of $20 will be charged (refer to our Policies (internal link to Getting Started section > Downloadable Forms) for more details). If you return from your trip earlier than expected and cancel any remaining days of pet sitting, we will retain 50% of the cost of the cancelled service.

    For dog walking services, you may make a cancellation the night prior to the walk within incurring any cancellation surcharge. If our staff does make a trip out to pick up your dog for a scheduled walk and you forgot to cancel, you will be charged the full amount for the walk. Please let us know as soon as possible if you need to change or cancel a service and we will try our best to accommodate you.

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  27. How can I make schedule changes?
    Currently, you can make any scheduling changes by emailing us at info@petopia.ca or calling us at 416-429-7387. You will need written or verbal confirmation for schedule changes and cancellations. Please refer to our Policies (internal link to Getting Started section > Downloadable Forms) for further details. All service changes are confirmed upon receipt unless you hear otherwise from Petopia.
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  29. What if my property or pet is damaged while I am gone?
    Petopia agrees to provide the services stated in our service agreement in a reliable, caring and trustworthy manner. We are only liable for claims arising from negligence or willful misconduct. Due to the unpredictability of animals, we cannot accept responsibility for unusual mishaps (i.e., biting, furniture damage, etc.). Also, if your pets have access to the outside, we are not responsible for injury, disappearance, or fines.
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  31. Once I’ve used your pet care service and have filled out all the paperwork can I just email you or call you to arrange future visits?
    Yes, once we have completed the initial consultation, we won’t need to collect contracts, release forms, or vaccination records again. We’ll have that on file and you’ll be able to schedule future services by contacting us through email or phone. We’ll always confirm the services you’re requesting before we finalize any future visits. If you wish to have regular visits, we can schedule that during our initial consultation or anytime afterwards.
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  33. What happens if I will be delayed in returning home from my business trip or vacation?
    For pet sitting services, it is extremely important that you let us know immediately if you will be arriving home late from your business trip or vacation. That way, we can continue caring for your furry babies until you return home. We would also appreciate a quick call when you do return home so we know that your animal companions are safe and being looked after. Please note that you will be charged for extra visits.
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  35. Why do I have to call Petopia when I return home?
    We need to know as we will continue to visit your pet until we get that phone call from you. We don’t want to assume that you arrived home at your scheduled time. What if you get delayed? For safety reasons, we will continue to visit your pet until we have confirmation that you have arrived home. This way, you do not need to worry if your flight is delayed or your trip is extended for some other reason.
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  37. I have a family member that lives close by and will also visit. Is that okay?
    Many people like to include neighbours, relatives, and friends in pet sitting duties. These well-intentioned actions cause much confusion during a shared responsibility sitting assignment. Most common among problems is over-feeding, unlocked doors, lost keys, or missed feedings. We absolutely cannot be responsible for any sitting assignment where others are going to share the workload. We advise that anyone considering this split of duties to make only one person responsible for the entire assignment.
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  39. What happens if my pet gets sick?
    Petopia approaches each and every day with the goal to provide a safe and healthy environment for your furry babies. However, from time to time, there may be a situation that is beyond our control, which may result in your pet being sick or hurt. As such, all clients are required to complete a Veterinary Release Form (internal link to Getting Started section > Downloadable Forms) during the initial consultation.

    If your pet does get sick or hurt while in our care, we will do everything possible to seek medical attention. We will take your pet to your veterinarian immediately and if they are not available, we will transport your pet to the nearest veterinarian or Animal Emergency Clinic.

    We will make every effort to contact pet owners and receive instructions before we take an animal in for medical care. However, in emergency situations or when the owner cannot be reached, we will not hesitate to take a pet to the veterinarian. Petopia is not responsible for costs incurred from veterinary visits. Additional time spent transporting the pet and providing extra care is billed at a rate of $25.00 per hour.

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    Doggie Daycare and Overnight Stays (Boarding)

  41. What is dog daycare?
    Doggie daycare is an organized, controlled and monitored environment, in which a group of friendly dogs, from multiple families, can interact and play throughout the day in an enclosed building or yard. Depending on both your dog’s activity level and the curriculum set by the daycare, your dog may enjoy the day by playing with other dogs, playing with people, inside or outside, or whiling away the hours ensconced on somebody’s couch, getting loving attention. There is a daycare for every kind of dog, and it’s important to find one that fits the needs of your dog the best.
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  43. What do the dogs do all day?
    The dogs are separated into one of three playrooms, or the puppy room, where they can socialize and play with other dogs. Playgroups are determined by size, temperament, and activity level. Your four-legged friend will also get to run and romp with his or her buddies in our large outdoor dog park throughout the day. Click here (internal link to Useful Info > Typical Day) to see what a typical day entails for our daycare doggies.
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  45. How many times do you walk the dogs per day?

    Unlike other daycares that only have an indoor space, Petopia has a large fenced in dog park where your canine companion is given leash-free play time at regular intervals. Because the dogs are out playing all day, there is no need to walk them for exercise purposes. Moreover, they may relieve themselves outdoors at our dog park as well.
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  47. At what age do you accept puppies into daycare?
    Not everyone has the privilege of being a stay-at-home doggie parent. Unfortunately, puppies do need a lot of attention to ensure they are properly trained and socialized. That is why, at Petopia, we will be there for your puppy when you can’t. Puppies between the ages of 8-16 weeks can join in the fun at Petopia’s puppy daycare program as long as they have their first set of vaccinations and a negative fecal exam. Click here (internal link to Services > Puppy Daycare) to earn more about our Puppy Daycare program.
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  49. Is puppy daycare safe for my young puppy?
    The following is an excerpt from an article written by Robert K. Anderson DVM, Diplomate, American College of Veterinary Preventive Medicine and Diplomate of American College of Veterinary Behaviorists

    “Puppies begin learning at birth and their brains appear to be particularly responsive to learning and retaining experiences that are encountered during the first 13 to 16 weeks after birth. This means that breeders, new puppy owners, veterinarians, trainers and behaviorists have a responsibility to assist in providing these learning/socialization experiences with other puppies/dogs, with children/adults and with various environmental situations during this optimal period from birth to 16 weeks.

    To take full advantage of this early special learning period, many veterinarians recommend that new owners take their puppies to puppy socialization classes, beginning at 8 to 9 weeks of age. At this age they should have (and can be required to have) received a minimum of their first series of vaccines for protection against infectious diseases. This provides the basis for increasing immunity by further repeated exposure to these antigens either through natural exposure in small doses or artificial exposure with vaccines during the next 8 to 12 weeks. In addition the owner and people offering puppy socialization should take precautions to have the environment and the participating puppies as free of natural exposure as possible by good hygiene and caring by careful instructors and owners.

    Experience and epidemiologic data support the relative safety and lack of transmission of disease in these puppy socialization classes over the past 10 years in many parts of the United States. In fact; the risk of a dog dying because of infection with distemper or parvo disease is far less than the much higher risk of a dog dying (euthanasia) because of a behavior problem. Many veterinarians are now offering new puppy owners puppy socialization classes in their hospitals or nearby training facilities in conjunction with trainers and behaviorists because they want socialization and training to be very important parts of a wellness plan for every puppy. We need to recognize that this special sensitive period for learning is the best opportunity we have to influence behavior for dogs and the most important and longest lasting part of a total wellness plan.”

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  51. Can any dog come in for dog daycare or boarding?
    Every dog must first complete an initial consultation and temperament evaluation process before we accept them into daycare or overnight stays. After an interview with the pet parent, we will schedule a trial day of daycare for your fur kid so we can see how he or she interacts with other dogs and acclimate to the daycare environment. This will also help us determine which playgroup your four-legged friend is best suited for. We are concerned not only for your dog’s safety, but for the safety of all the other dogs that play at Petopia as well. In our social environment, it is extremely important that we exclude dogs that exhibit aggressive behavior or has any medical conditions that may be harmful to the other dogs.
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  53. What does the temperament evaluation process consist of?
    During the temperament evaluation, we will slowly introduce the new dog to the other dogs in daycare. This is done in our neutral room so the new dog is comfortable and not overwhelmed. We are very selective about which dogs we use as “greeters”– they are often staff dogs or dogs that attend daycare frequently and do well amidst a variety of personalities. After the initial introduction, the new dog will be brought into the playroom that is most suited for his or her size and temperament. As the dog becomes accustomed to the new surroundings, our staff keeps a watchful eye for any fear or aggressive behaviours. Posturing is to be expected. A new dog may emit a nervous growl to let the other dogs know that he needs some space. Overt aggression and lunging at other dogs, however, is not tolerated.
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  55. Can I come for a tour of your facility?
    Absolutely – we encourage you to come and see what Petopia all about. When choosing a daycare or boarding facility, it is important to go visit as many places as possible so you make an informed decision. We would be happy to show you around our facility anytime during our normal business hours (Mon to Fri 7am to 7pm, Sat & Sun 10am to 5pm).
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  57. Why do you require that my dog be spayed or neutered?
    Any dog over the age of 7 months must be spayed or neutered. The main reason is that intact dogs are at greater risk of injury from other dogs. In a social environment, intact males are often viewed as threats by other dominant dogs. Intact females, whether in heat or not, may be picked on by other female dogs and male dogs will view her as an intact female and treat her as such.
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  59. What vaccinations do you require for daycare or boarding?
    All dogs that attend daycare or boarding must have written records from their veterinarians showing up to date vaccinations, including Rabies, Bordetella (witin the past 6 months) & DHPP. We do accept three year rabies vaccinations and titer testing. All dogs must also be on a flea prevention program from April to November and provide proof of a negative fecal exam.
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  61. Can I afford dog daycare?
    Doggie daycare really can fit into just about anyone’s budget. For a whole 12 hour day at Petopia, it works out to be roughly $2 to $3 per hour of fun and games for your dog. There are no requirements for how often your dog comes to daycare – some clients have a set weekly routine, while others call to reserve their dog’s space whenever they know they’ve got a busy day ahead. There is also the option of letting your dog spend a half day at daycare, which cost less than the full day. We also offer discount packages and memberships which give even greater savings (click here (Internal link to Rates) to learn more about our rates).
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  63. How often should my dog attend daycare?
    Dogs may attend daycare any number of days during the week. We recommend that you keep to the same schedule as dogs are creatures of habit. When the dogs enter daycare, they go through a routine of establishing their ‘pack.’ The fewer changes to the pack, the sooner they can get to playing, and the less anxiety. When dogs are bumped from one pack to another, they may experience more anxiety at returning to daycare than other dogs.
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  65. Are there separate groups for small and large dogs?
    Yes, we have 3 separate playrooms to accommodate dogs of different size, temperaments and play styles. Overall, we find that activity level and temperament to be better predictors of behavior than size. However, we would never place a small Yorkie in the same room as a 200 lb Great Dane. There is always a chance that a large dog will crush or trample a much smaller dog amidst play.
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  67. Are the dogs always supervised during play?
    The dogs are constantly supervised by a 1 to 10-15 employee/dog ratio. Inappropriate play is stopped and good behavior is rewarded. The staff keeps the dogs safe, clean and well cared for.
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  1. Can I bring lunch for my dog?
    Yes, if your best friend is used to having lunch at home, we would be more than happy to maintain that routine. Please package your fur baby’s meal in a zip-lock bag. Dogs are either fed lunch or given a stuffed Kong during resting time between 11:30am to 1:30pm. This gives them a chance to unwind and relax before going out for more fun and play.
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  3. How do you handle dogs that are playing too rough?
    As a dog parent, you know that dogs can sometimes play too rough with each other, and occasionally, rough play can get out of hand. At Petopia, our staff closely monitors all play activity between dogs and use preventative measures so that rough play does not escalate into fights. We generally will use our voices or spray bottles (filled with water) to separate dogs who are playing too rough. We also use time-outs, and will pull one or more dogs from the play area for a few minutes until everyone has settled down.
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  5. What about dog fights?
    The key is prevention. Our thorough temperament evaluation process screens for aggression. If an accepted dog exhibits unacceptable behavior, the dog is given a timeout and the owner is informed of the concern. We will then work with the owner to resolve the problem or the dog will be removed from daycare. Dog behavior is unpredictable but our staff is constantly watching for signs of potential fights and dogs are separated or redirected before anything escalates. We use our high voice to interrupt rough play and then remove the offending dog. The dog who ends up with the nicked ear, pulled hair, or puncture is usually the aggressor. Many owners are surprised to hear that their dog’s behavior is very different when they are not around.
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  7. Will my dog get hurt in daycare?

    Because the dogs are playing with other dogs, we often see minor injuries such as ripped toenails or scratches. We can clean and treat these minor injuries in-house, and will let you know when you pick your dog up that he’s received a minor injury. If your dog suffers a major injury, we will take whatever steps are necessary to make sure he or she is properly treated. We’ll call you first to let you know, and to take any specific instructions from you. If the dog needs emergency care, we will transport the dog to the nearest veterinary clinic.
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  9. What about water?
    There is water available at all times to all dogs. We have several automatic water delivery bowls. The bowls are stainless steel. These supply a constant flow of FRESH clean water. These bowls are also removed and sanitized several times a day
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  11. What is Canine Cough?
    Canine infectious tracheobronchitis (Canine cough) is one of the most prevalent infectious diseases in dogs. Fortunately, the majority of cases are not serious resolving on their own in 1 to 2 weeks. The main cause of canine cough is the airborne bacteria, Bordetella bronchiseptica. A dog with Canine Cough will develop a coarse, dry, hacking cough about five to ten days after being infected. It sounds as if the dog needs to “clear it’s throat” and the cough will be triggered by any extra activity, drinking water, exposed to change of temperature or exercise. Many dogs that acquire Canine Cough will cough every few minutes, all day long. They will wretch and sometimes vomit a white foamy looking matter. Their general state of health and alertness are usually not affected, they usually have no rise in temperature, and do not loose their appetite.

    Even in the most hygienic, well ventilated, spacious dog facilities, the possibility of a dog acquiring Canine Cough exists. Canine Cough can be acquired from your neighbor’s dog, from a Champion show dog at a dog show, from the animal hospital where your dog just came in for treatment of a cut paw, from the sidewalk where an infected dog walked earlier. Try not to blame anyone or any place if your dog develops Canine Cough. There may have been an infected dog, unknown to anyone, that acted as a source for other dogs. The signs of Canine Cough usually will last from 7 to 21 days and can be very annoying for the dog and the dog’s owners. If you suspect your dog has canine cough, isolate your dog and visit your veterinarian for medical advice. Do not take your dog to public places in order to prevent the spread of infection. If your dog has recently been to daycare, training, boarding or any other place where your dog was exposed to other dogs, notify the appropriate individuals to advise that your dog is coughing. For more detailed information on Canine Cough, click here (Internal link to Useful Info > Pet Tips > Canine Cough article).

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  13. Why is my dog tired when he or she comes home?
    This is one of the great benefits of coming to Petopia for daycare! Your four-legged baby gets to play all day so, naturally, they are tired at the end of the day. We do have a scheduled nap time so that the dogs can unwind and relax, which prevents them from being over stimulated. Most dogs will just go home and curl up and sleep for the rest of the day. Remember, a tied dog is a good dog!
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  15. Why is my dog thirsty when he or she comes home?
    Water is available at all times in all of our play areas and suites. Playing hard all day is just as strenuous as working out. Even though water is available, some dogs will often forget to drink amidst all the fun. The excitement of daycare will cause a dog to pant excessively and become thirsty as a result. Refrain from allowing your dog to drink uncontrollably when you first get home as this is not good for him or her. Let your dog drink for 15 or 20 seconds, then take the bowl away. After 20 minutes or so, give him or her another drink. Repeat this for an hour or two, then your fur baby should be fine.
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  1. What makes Petopia different than a traditional kennel?
    There are many different types of kennels out there, but in a “traditional”, your dog is usually left in a cage most of the day that is not very big in size. He or she may be let out briefly or placed in an outdoor run a couple of times a day. The dogs usually do not interact with other dogs. Some kennels will offer 15-minute play times with a staff member for an extra charge.
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  3. Would my dog be better off boarding at my vet’s office?
    If your pet is sick or in need of specialized medical care, then perhaps your vet would be the better choice. But if your dog is healthy, why board in a hospital environment where your dog will get limited exercise and be stuck in a cage all day. At Petopia, your fur baby will get to play and interact with other dogs and people throughout their stay. This mental and physical stimulation is far better than the stress most dogs experience at the vets or traditional kennel.
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  5. How do you justify your prices?
    Compared to a traditional kennel, we provide a social getaway for your best friend. To keep a safe play environment, we maintain staffing ratios of one staff member for every 10 to 15 dogs; whereas a kennel may have one or two staff members for 100 dogs. There is always a qualified staff on the premises to attend to our canine guests 24 hours a day. The dogs are never left alone and they get to play with other dogs or cuddle with our staff all day long. We will feed our food or your own food at no extra charge and provide afternoon and nighttime treats for free. We also do not charge extra for providing your pet their medications, walks or play times. Doggie daycare is included in all of our boarding rates, and access to our webcams so you can watch your pup play is always free.
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  7. Where do the dogs sleep?
    We have luxury suites where the dogs rest and relax after a day of fun and exercise. Each suit can accommodate 3-4 dogs and we always put dogs that are buddies or from the same family in the same room. The suites are furnished with comfy beds so your fur kid can rest up for another full-filled day the next morning. For dogs that like a little late-night entertainment, we also offer movies and soothing music in each suite. Of course, there are plenty of chew toys if your dog still has the energy to play. Lights out is at 10pm.
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  9. Does a staff member stay during the night?
    Yes, there is always a qualified staff member on the premise to attend to your dog’s needs 24 hours a day. For the safety and well-being of your fur baby, we keep a watchful eye throughout the night in case of any emergencies.
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  11. What do I need to bring when my dog is staying overnight?
    You will need to bring enough food for the length of your dog’s stay – it is less stressful on your dog if their regular diet is maintained. If you do forget to bring your food, we will happily serve them one of holistic natural dog food (Canidea or Solid Gold). You may bring your canine companion’s bed but please make sure it can fit into the washing machine as there is a chance that we may need to wash it if it gets dirty. A familiar article with your scent like a toy or towel is welcomed as long as your dog’s name is clearly marked on it so it does not get lost. You can also bring any special treats that you would like us to give to your dog. You do not need to bring bowls as we provide easy to clean feeding bowls for all the dogs.
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  13. Can you feed my dog a raw diet?
    Absolutely – as long as you provide us with portioned meals and instructions for each day, we would be more than happy to provide your fur baby with their raw diet. If you feed raw but do not want to prepare it, we also have Healthy Paws or Pets 4 Life raw food that we can give your pup at an additional charge.
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  15. Can you provide my dog his/her medications?
    Yes, we will provide your dog’s medications at no extra charge. Please bring the medication in the original prescription bottle and provide clear instructions.
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  17. My dog is crate trained and enjoys sleeping in his crate; can I bring his crate for overnight boarding?
    If you are crate training your fur kid, or if your dog sleeps in his or her crate at home and you think that he or she would prefer his or her crate, then you may bring his or her crate. We will not crate your dog unless you tell us to.
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  19. Can I bring in my dog’s favorite toy while she stays at Petopia?
    We provide lots of toys and comfy beds for all our doggie guests, but please feel free to bring any toy or familiar article with your scent that will help your fur baby enjoy their stay with us. All personal items will be marked with permanent ink, and please keep in mind that even well behaved dogs will occasionally become destructive in a new environment. Sometimes leaving an expensive bed or toy at home is a treat for your best friend to look forward to after a stay with us.
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  21. Will my dog get dirty?
    Depending on your dog’s activity level he or she may get dirty while playing at Petopia. While the indoor facility is cleaned daily, the outdoor area has grass and dirt just like any dog park. Many dogs love to roll around and wrestle with their buddies, which often can result in dirt or doggie goober on a dog’s coat. We can give your fur baby a good wipe down (or brushing if needed) so he or she is nice and clean upon pick up.
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  23. Can I call to check on my dog while he or she is boarding at Petopia?
    We encourage pet parents to call as often as they like to see how their canine companion is doing. All of our guests are carefully monitored at all times, and we will be happy to let you know how your pet is getting along. Upon your request, we can also send you email updates to keep you posted on all the fun your fur baby is having. And if you have internet access, you can always see your dog play during our daycare hours on our webcam.
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  1. Do I need to make a reservation?
    For overnight boarding, we definitely will need a reservation. Depending on the time of year, we can often accommodate short notice or same day notice (if your dog has previously completed the interview process). Please be aware that during peak holiday periods (such as Christmas or long weekends), we get really busy and boarding spaces can fill up months in advance. To help insure our staffing ratios, we request that a reservation be made in advance for doggie daycare, although we can often accommodate same day notice.
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  3. How far in advance do I have to make a reservation?
    Daycare reservations should be made at least one day in advance. Boarding reservations tend to fill up quickly especially for weekends and holidays. It is not uncommon for holiday weekends to be booked as far as two months in advance. We suggest that you make a reservation as soon as you know your travel plans.
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  5. What is your cancellation policy for boarding?
    We require 48 hours cancellation notice for boarding reservations. Cancellations made less than 48 hours from the stay date may be subject to a cancellation fee. Please check our policies (Internal link to Getting Started > Downloadable forms) for further details.
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